IT Administrator / Support Specialist – 100 %

Looking for an IT role that goes beyond support?

keyIT is looking for an IT Administrator / Support Specialist to strengthen our team and support our clients in their day-to-day IT operations.

As part of our managed services, you will work day to day on user support, Microsoft 365 administration, modern endpoint management (Modern Workplace) and keeping our clients’ environments up and running.
 

Your responsibilities:

  • Provide Level 1 and Level 2 IT support, both remotely and on-site at client locations.

  • Diagnose and resolve incidents or escalate them to Level 3 when necessary.

  • Manage and follow up on incidents, service requests, problems, and changes.

  • Administer Microsoft 365, Active Directory, and Entra ID.

  • Manage endpoints, applications, and updates using Intune.

  • Participate in systems projects, migrations, and infrastructure upgrades.

  • Help maintain systems, cloud, and security environments.

  • Document solutions, create user guides, and assist end users.

  • Suggest improvements to continuously optimize our support processes.

  • Actively contribute to the delivery of our Managed Services, including monitoring, preventive maintenance, incident and change management, client environment management, and continuous improvement.
     

Indicative role breakdown:

  • Client Support & Customer Relations: 50%

  • Microsoft 365 & Modern Workplace: 30%

  • Systems & Infrastructure: 20%
     

Your profile:

  • Swiss Federal VET Diploma (CFC) in IT or an equivalent qualification.

  • Minimum 3 years of experience in IT support and systems administration.

  • Strong knowledge of Windows Server, Microsoft 365, Entra ID, Active Directory, and Intune.

  • Experience with GPO, DNS, DHCP, and solid networking fundamentals: TCP/IP, VLAN, VPN, Wi-Fi, and firewalls.

  • Knowledge of virtualization, Veeam, Zabbix, and PowerShell.

  • Good understanding of ITIL processes.

  • Fluent French and technical English.

  • Valid driver's license and access to a personal vehicle are essential for on-site client visits.

  • Ability to work independently, strong analytical skills, attention to detail, and above all, a customer-focused mindset.

  • ITIL Foundation, SC-900, and AZ-900 certifications are preferred.
     

Nice to have:

  • Experience in an MSP / managed services environment.

  • ITIL Foundation, SC-900 or AZ-900 certification.

  • MD-102, MS-102 or SC-300 certification.

  • Knowledge of Fortinet and cloud/hybrid environments.
     

Why join keyIT?

Because here, your role goes far beyond resolving support tickets.

You'll work with a diverse range of clients and IT environments, with opportunities to develop your expertise in Modern Workplace, systems, cloud, infrastructure, and cybersecurity.
 

Passionate about technology, enjoy working with clients, and ready for a new challenge? Join keyIT!
 

Apply directly by sending your CV and a few lines about your motivation to hr@keyit.ch.

Email subject: Admin/Support Application 2027